About Order

TIPS: In order to facilitate the entire transportation and ensure that you receive the item in time, please provide us with your complete address, including city, state and region (if applicable)

Q1：How many days can I receive the package after placing the order?

A: You can receive the goods within 7-15 days (DHL express）or 7-25 days（Standard Shipping）

 

Q2：When can  process my order?

A： The order will be processed within 24 hours after ordering and shipped the next day after processing

When ordering, please make sure you choose the correct model and color, because we cannot modify your order. Once the order enters the system, it cannot be modified or cancelled

 

Q3：Where can I track my order?

A: On the DHL website or click here

 

Q4：Where does it ship?

A: All orders are processed and shipped from our warehouse in China. During the holidays and peak sales season, please allow more time to process your order

 

Q5：How do I know that the order has been shipped?

A: After the purchased product is sent out, a confirmation email will be sent to you by e-mail immediately so that you can track the status of the product. The transportation cost depends on the weight of the package and the place of delivery. Customers should bear duties and taxes on all international orders

 

Q6：what need I do during the order on the way?

A: As the consignee, you will be solely responsible for tracking your order and submitting the necessary requirements to the customs or courier company, otherwise, if the consignee cannot follow up or fails to follow up and mark the order as returned to the sender or delivery fails Submitted the necessary request or notice to the courier, we will not be able to process any refund or replacement for free, you may need to place the order again

 

Q7：Will I be charged customs duties and taxes?

A: The prices displayed on our website are exempt from taxes in US dollars, which means that you may be responsible for paying customs duties after receiving the order. Once your order reaches the final destination (determined by your local customs), import taxes, customs duties and related customs fees may be charged. The payment of these fees and taxes is your responsibility, and we do not assume any responsibility. We are not responsible for any delays caused by your national customs department. For more detailed information on fees, please contact your local customs

 

Q8：How to deal with the wrong order?

A: Please contact us in time, if the order is packed or shipped, it cannot be cancelled

 

Q9：Can the order be cancelled or changed?

A: If you need to change or cancel your order, please contact us immediately. We can process and send orders quickly (fast!). After our warehouse processes your order, we will not be able to make any changes.
Please note that any orders that have been packed or shipped cannot be cancelled