Frequently asked questions about order,fees, and shipping.
SHIPPING FEE
Standard Shipping Fee: Free
DHL Express Shipping Fee: $20
ORDER PROCESS
We want to make sure you get your items as quickly as possible.
Orders will be processed within 1-2 business days of ordering and be shipped the next day after the processing day.
SHIPPING TIME
Standard Shipping: it usually takes 15-30 business days to receive the product after we processed the order.
DHL Express Shipping: it usually takes 7-15 business days to receive the package.
SHIPPING CONFIRMATION
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
TRACKING
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
DELIVERY
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
What happens if I still not receive my order after 30 days?
Kindly inform us via email so we can help you to further check on your parcel status. Usually, we will offer you to resend a replacement with no additional fees. However, if you're not willing to wait anymore for replacement, we need to allow 60 days before we can immediately refund you.
DO I HAVE TO PAY CUSTOMS FEES?
Customs duties and taxes may apply depending on the laws of your country. It’s responsibility buyers should take, otherwise your parcel will be destroyed.
