I WANT TO CANCEL THE ORDER
If you hope to change or cancel your order, you may do so up to 12 hours after ordering. After delivering the package to the carrier we are unable to cancel your order.
HOW DO I RETURN?
Visit our returns center
Enter your order number and email address to start
Follow the instructions and indicate the items that you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT IS THE RETURN PROCESS?
Return or exchange unsatisfactory products(Other Reasons)
- After Receive Product Not satisfied
- Other Reasons
- Visit our returns center(Contact us within 7 days of the delivered date)
- Enter your order number and email address to start,Follow the instructions and indicate the items that you want to return.
- Approved and get a confirmation email
- Return/Replacement (Buyers bears shipping fees)
- After-sales inspection
- Confirm a refund and refund(5-7days)/Reshipping the product
Return or exchange unsatisfactory products(Quality issues)
- After Receive Product Not satisfied
- Quality issues
- Visit our returns center(Contact us within 7 days of the delivered date)
- Enter your order number and email address to start,Follow the instructions and indicate the items that you want to return.
- Approved and get a confirmation email
- Return/Replacement (Free Return)
- After-sales inspection
- Confirm a refund and refund(5-7days)/Reshipping the product
WHAT ITEMS ARE RETURNABLE?
The following products can be returned or exchanged for non-quality reasons:
1）Within 30 days from the date of purchase
2）The product is in an unused and resale state.
3）In the original packaging, all labels are intact.
The following products can be returned or exchanged for quality reasons:
1）please contact us within 7 days of receiving the goods
2）All the items
WHAT ITEMS ARE NON-REFUNDABLE?
All the items are refundable.
HOW TO RETURN SALES ITEMS?
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
THE ITEM I RECEIVED IS DAMAGED!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
CAN THE ITEMS BE EXCHANGED?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.Depending on where you live, the time it may take for your exchanged product to reach you may vary.
WHAT ARE THE REFUND OPTIONS?
The following refund options are supported:
1）Refund to the original payment method
2）Refund to store credit (if applicable)
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.
WHAT SHOULD I DO IF I HAVE NOT RECEIVED THE REFUND?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jiaxianglv8@gmail.com
HOW DO I SHIP BACK THE ITEMS?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
WHERE IS THE RETURN ADDRESS?
601, 3rd Building Jincheng Business Center, Yinghai Town, Daxing District Beijing City, China 100076
WHO WILL BEAR THE RETURN COST?
If the product is returned or exchanged due to quality reasons, we will bear the cost of return shipping.and please contact us within 7 days of receiving the goods.
If the product is returned or exchanged due to quality reasons, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
HOW LONG DOES THE REFUND POLICY LAST?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
MY QUESTION IS NOT ADDRESSED…
If you have any queries regarding return or refund, reach out to us.
NOTE:
If you did not receive the product within the guaranteed time per our SHIPPING POLICY page (not including the 3-7 days processing) you can request a refund or a reshipment.
If you are shipping an item over $45, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
